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Chao Wang

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 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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Top OpenPhone alternatives for your business communications

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Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

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Customer Support Manager - Tier 1

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

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6 Benefits of Conversation Analytics (+ How It Works)

Businesses love data, and nothing generates quite ...

Screenshot of Dialpad Ai transcribing a phone call in real time.

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Screenshot of Dialpad Ai transcribing a phone call...

Fun fact: Dialpad also integrates with CRMs and ot...

Screenshot of Dialpad's Zendesk integration

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2 common difficulties in analyzing conversations S...

Creating a Custom Moment in Dialpad, which tracks how often certain keywords are coming up on calls.

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Creating a Custom Moment in Dialpad, which tracks ...

This Custom Moment will then track how frequently ...

Screenshot of Dialpad Ai analyzing the sentiment of a call in real time

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Screenshot of Dialpad Ai analyzing the sentiment o...

4. Glean more insights for product development In ...

See how Dialpad's conversation analytics work!

Take a self-guided interactive tour of Dialpad's contact center app!

Want better conversation analytics from your conta...

Want better conversation analytics from your contact center?

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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A primer on conversation analytics

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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Learn how conversation analytics can help businesses understand customers and their experience better from phone calls. CLICK HERE to find out more

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