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Contact center SaaS: A Support Manager's guide

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Austin Guanzon

Customer Support Manager - Tier 1

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Contact Center Operations

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✨ UPLEVEL YOUR CONTACT CENTER
👉 Did you know?
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👉 Dialpad tip:

We didn’t have equipment to send home with folks, but they were able to use smartphones and web browsers to access the call centers, and our call center service levels were unaffected. It was a very easy transition.

Jon DiBiasio
I.T. Director, Fenway Health

Creating a new CSAT survey v2

Looking for a SaaS contact center platform?

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