Contact center SaaS: A Support Manager's guide
![Austin Guanzon headshot Austin Guanzon headshot](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F295415%2Fff45b9f2bd5a4c0cd5c2ac8ffb1daba9%2FAustin-Guanzon-headshot.png&w=1080&q=75)
Austin Guanzon
Customer Support Manager - Tier 1
![Contact center saas header](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2131602%2Fbc5d84a643cc4c903522f08f3bd0921b%2Fcontact-center-saas-header.png&w=3840&q=75)
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Contact Center Operations
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✨ UPLEVEL YOUR CONTACT CENTER
👉 Did you know?
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👉 Dialpad tip:
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![Listen in on Call sentiment analysis blog size v2](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F4621588%2Fec7236c05b0cacc4cc3318b34d5f6265%2FListen-in-on-Call-_-sentiment-analysis-blog-size-v2.png&w=3840&q=75)
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👉 Dialpad tip:
We didn’t have equipment to send home with folks, but they were able to use smartphones and web browsers to access the call centers, and our call center service levels were unaffected. It was a very easy transition.
Jon DiBiasio
I.T. Director, Fenway Health
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Looking for a SaaS contact center platform?
See how Dialpad Ai Contact Center can make your agents' and supervisors' lives easier with a demo, or take a self-guided interactive tour of the app on your own first!