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Computer Telephony Integration: What's a CTI?

Today, business communications have evolved way be...

But how can you make sure your team is handling th...

Dialpad's HubSpot integration automatically pulling in contact details.

Dialpad's HubSpot integration automatically pullin...

How does CTI work? CTI software uses VoIP (Voice o...

Screenshot of Dialpad's Front integration.

Front dialpad integration blog size

During the call, your phone system collects a bunc...

Screenshot of Dialpad's Salesforce integration automatically populating a call's details.

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Screenshot of Dialpad's Salesforce integration aut...

What to look for in a CTI Screen pops A popular CT...

Screenshot of Dialpad's Zendesk CTI integration.

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Automatic dialing (AKA a calling campaign) A chall...

Screenshot of Dialpad's voicemail drop feature, which lets sales reps drop in a pre-recorded message when they hit prospects' voicemails.

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Screenshot of Dialpad's voicemail drop feature, wh...

In short, figure out what are the most used and us...

Screenshot of Dialpad's Kustomer integration.

Dialpad kustomer cti

Analytics that work where you need them Dialpad ha...

Compatibility with different devices Having a CTI ...

6 key business benefits of CTI 1. Faster call hand...

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Hardware settings in dialpad

Screenshot of hardware settings from Dialpad's app...

Honestly though, this is equally great for agents ...

Screenshot of Dialpad Ai transcribing a phone call in real time.

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Screenshot of Dialpad Ai transcribing a phone call...

Need a computer telephony integration (CTI)? Wheth...

Take a product tour of Dialpad's platform and CTI dialer!

See how Dialpad's CTI dialer works!

FAQs about CTIs

Can an IVR (Interactive Voice Response) work with CTI?

What’s a predictive dialer (power dialer)?

Should I pay extra for a CTI?

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What is this “CTI“ thing exactly?

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

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DialpadGPT works for every role and industry. Plus, it can be customized to understand unique business use cases and industry-specific jargon.

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Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

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Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

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Learn what a computer telephony integration or CTI is in this detailed guide. See how businesses use it, which software CTIs are compatible with, and more. >>

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What is this “CTI“ thing exactly?

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See how Dialpad's CTI dialer works!

FAQs about CTIs