AI is changing call centers in many ways for the better. Used right, AI-powered tools can help you support your agents and provide better customer experience
A contact center is a business function which is in direct contact with customers via multiple communication channels, typically powered by a software solution.
Looking for a cloud contact center solution? Get a breakdown of the top 9 contact center platforms on the market, ranked on how easy to use they are. >>>
Speech analytics for call centers uses AI to analyze conversations. Our guide reveals how this enhances contact center performance and customer experience.
Learn about healthcare call center best practices with these real-world examples from organizations like Fenway Health. Improve your patient experience!
Learn about contact center and call center best practices, with this step-by-step guide from a call center veteran with over 20 years in the industry. >>>
A customer service scorecard helps you objectively and accurately evaluate customer interactions. They're a great addition to your call center QA toolkit
