Call center quality assurance: A guide from a CS leader
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Brynn Gaeta
Team Lead, Support QA and Development
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Contact Center Operations
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![Quality assurance framework](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F225558%2Fcf321ab666ceab96471fa1111236c934%2Fquality-assurance-framework.png&w=1200&q=75)
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✨ Want to improve your contact center's performance?
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