Business text messaging
Business text messaging just got easier. Dialpad’s Ai-powered communications platform lets you send SMS and MMS messages and instant messages to teams, clients, and partners—all from a single mobile and desktop app.
What is business text messaging (also known as business SMS)?
Business text messaging is when you send a short message (or an SMS) from your business phone to your contact's phone number. It's important to note that this is not the same as team or instant messaging, where you have messaging threads and team channels since those don't require phone numbers to work.
As texting grows popular, businesses embrace it for appointment reminders, customer support, and order notifications. In fact, over 50% of consumers now prefer texting over calling for customer service inquiries. Additionally, text-based interactions cost businesses as little as $1 to $5 per conversation, compared to $16 for phone calls.
Depending on the service you use, you can have text-only business text messaging (SMS) or messaging that includes image and video sharing (MMS or multimedia text messaging). Dialpad, for example, offers both SMS and MMS business text messaging in its unified communications platform.
See what makes Dialpad the best business text messaging service
Powerful business text messaging features
Consider these real-world applications:
Shipping notifications for online purchases
Dental office appointment reminders
Quick customer support interactions
Instant team communication
Whether you're a C-level executive building a vision for your organization or a customer support agent trying to resolve a technical issue, you need some form of real-time communication. With the business text messaging that's built into Dialpad's Ai-powered collaboration platform, your team can communicate through not only SMS and MMS (multimedia image, sound, and video) text messaging but also A2P messaging, phone calls, video meetings, and more.
Truly unified communications
Dialpad isn't merely a phone system—it's a complete unified communications as a service (UCaaS) platform. Our solution integrates multiple communication channels, including SMS and MMS messaging, instant messaging, phone calls, video conferencing, and advanced A2P messaging tools. This approach transforms how businesses approach text messaging services, offering an all-in-one communication solution.
Device-agnostic meeting reminders
What if you want to send your client a link to your video meeting, but they're unsure about downloading the app? No problem. Dialpad lets you text them with the meeting link so they can join from their web browser.
Set up in minutes
Get set up in minutes. With Dialpad, you can add phone numbers, create ring groups, and set your business hours in real time right in your online account.
Fully integrated UCaaS + CCaaS
If you have a customer support, sales, or other contact center team, you might need a cloud contact center platform that lets you handle those high volumes of calls. Dialpad's contact center product is fully integrated into its business phone system. One login, one account, one user experience.
Customize your caller ID
Make work calls from your personal cell phone while shielding your personal phone number. You can choose which caller ID to display when you send business SMS messages or make phone calls from the Dialpad app.
Integrations with tools you're already using
From Google Workspace to Microsoft 365 to Salesforce and Zendesk, Dialpad integrates with a wide range of business software. For example, the Salesforce integration automatically logs your phone calls and text messages.
Get more than business text messaging services with Dialpad
With plans starting at just $15 per user per month, even the least expensive plan gives you unlimited calling in your country, the US, and Canada. (Not to mention all the other advanced phone functionalities.) Try it for free or take a self-guided tour to play with Dialpad on your own first!
See why our customers trust their business text messaging to Dialpad
Dialpad sets the standard in business text messaging
1. Parkway Solutions
Parkway Solutions is an accounting firm that helps small and medium sized business with payroll, and to stay in touch with clients, they use a unified communications platform. Specifically, Dialpad, which gives them not only a VoIP phone system, but also video meetings and SMS/MMS text messaging—all from an app on their laptops or cell phones.
Instead of paying for a separate business text messaging service, they get all their communication channels in one convenient place (and in one convenient monthly invoice). And beyond just texting clients, they've found another clever way to use texting:
We’ve actually done something quite unique with Dialpad, and it has to do with multi-factor authentication. Dialpad was one of the only solutions that’s a VoIP system that also has text messaging. So we set up a special phone number in Dialpad (which cost basically nothing) that became our security line for multi-factor authentication.
Matthew Fulton
Chief Technology Officer, Parkway Solutions
2. Coye Law Firm
Coye Law Firm practices in multiple states and has employees working around the country. Their founder, Wade, also enjoys working from southern France for a good chunk of the year—which means a remote-friendly communications platform is a must. His clients often prefer texting over voice calls and wouldn’t even think of using email. Because of this, Wade knew that he needed a business text messaging platform built into whatever software he ended up choosing for the firm.
Dialpad’s texting feature is really good. And it’s important because I’ve got clients coming in who don’t even use email because it’s not relevant—but they text all the time. So texting is critical, along with voice, because that’s how people communicate.
Wade Coye
Owner and Attorney, Coye Law Firm
3. Riders Share
Riders Share is the "Airbnb of motorcycles," and with a small team, even their CEO, Guillermo, gets involved with customer support regularly.
Their customers do like texting—but why pay for a separate business text messaging app when you could get that feature right in your unified communications platform?
Customers are so impressed when we’re on a call and I message them the website link they need—usually before they’re even done asking the question! And if I have a missed phone call, I can text them right back.
Guillermo Cornejo
CEO, Riders Share
Business text messaging solutions for your industry
Looking for the best text messaging service for businesses?
Maybe you don’t actually need a “business text messaging app.” Maybe a unified communications platform might be more cost (and time)-effective!
Dialpad works across all your internet-connected devices, and you can receive messages on each of them. Not only that, you get unlimited calling in your country, the US, and Canada—on even the most basic plan. It’s also easy to search conversation history, archive or delete a conversation, copy and share messages.
Why pay a separate bill for a business text messaging provider and manage a separate tool? With unified communications, your business SMS functionality can sit alongside voice calls, video conferencing, and group messaging—in one intuitive interface.
Try Dialpad business text messaging and reach your customers fast
With Dialpad, you can send SMS, MMS, and instant messages from the same app. Sign up for a 14-day free trial with your Google or Microsoft 365 account, and you'll be set up with a phone number in just a few minutes. Or get a demo with our team first!