Applied Scientist, AI Engineering

Pooja Hiranandani

Call Purpose Spotlight Series Ch header

Artificial Intelligence

Call Purpose Spotlight Series - Ch. 1: I just called to say I love you (and other reasons people call)

Learn about Dialpad's Call Purpose feature, which tells contact center supervisors and managers why customers are calling your business.

Pooja Hiranandani

Applied Scientist, AI Engineering

Call Purpose Spotlight Series Ch 2 header

Artificial Intelligence

Call Purpose Spotlight Series - Ch. 2: A romp through the data

Get a behind-the-scenes look at how Dialpad's AI team gathered and analyzed call data to build the Call Purpose feature.

Pooja Hiranandani

Applied Scientist, AI Engineering

Nlp header

Artificial Intelligence

What is natural language processing (and how can it help your business)?

Learn how Dialpad’s cloud customer intelligence platform uses Natural Language Processing to make agents more productive.

Elena Khasanova

Applied Scientist, AI Engineering

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