Chief Ai & Strategy Officer

Dan O'Connell

Artificial Intelligence

Meet Dialpad Ai Recaps, generated by DialpadGPT

Learn about Dialpad’s new Ai Recaps feature, with meeting notes automatically generated by DialpadGPT.

Dan O'Connell

Chief Ai & Strategy Officer

Contact Center Operations, Artificial Intelligence

AI in CSAT: Inferred satisfaction from conversations without extra work

Use the industry’s first real-time Ai CSAT model to automatically infer customer satisfaction on every interaction. Learn all about it. >>>

Dan O'Connell

Chief Ai & Strategy Officer

Contact Center Operations, Artificial Intelligence

The value of Ai CSAT | Part 1: Find the truth

When you’re dealing with mountains of data, it’s not always easy to sift through the numbers and find the truth about your customer experience. Learn how Ai CSAT can help. >>>

Dan O'Connell

Chief Ai & Strategy Officer

Contact Center Operations, Artificial Intelligence

The value of Ai CSAT | Part 2: What we learned from MOS

MOS has been used for decades to compare the quality of phone calls. Here’s what we learned from MOS and where Ai CSAT comes to play.

Dan O'Connell

Chief Ai & Strategy Officer

Contact Center Operations, Artificial Intelligence

Can Ai help solve the biggest challenges with CSAT surveys?

Learn how Ai CSAT helps solve one of the biggest challenges of gathering CSAT scores. >>>

Dan O'Connell

Chief Ai & Strategy Officer

Customer Support + Experience, Artificial Intelligence

Introducing PII Redaction: Dialpad’s newest AI feature for enhanced privacy protection

Learn how Dialpad ensures compliance, enhances privacy, and builds trust with PII Redaction—a powerful feature that automatically identifies and safeguards sensitive data.

Dan O'Connell

Chief Ai & Strategy Officer