AI for bilingual contact centers: Bridging the language gap
![Anne Paling Anne Paling](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F191982%2F59dc0582e5e2d31fc08f73aef938ff30%2FAnne_Paling.jpg&w=1080&q=75)
Anne Paling
Manager, Data Annotation & Testing
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![Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7262279%2F98683052d00d4366ebb0f25ec42562ca%2FScreenshot-of-Dialpad-Ai-analyzing-the-sentiment-of-multiple-calls-in-real-time-superior-press.png&w=3840&q=75)
![Conversational AI answering a patient question on a live chat](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F6806712%2Fcf4d957a0c1b7e4c0610342785cf9608%2FConversational-AI-answering-a-patient-question-on-a-live-chat.png&w=3840&q=75)
DIALPAD TIP:
![Screenshot of creating a Custom Moment in Dialpad which uses AI to track how often certain keywords are coming up on calls](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7112257%2F2c5d37360b67a20e04c5d92c20af0e8b%2FScreenshot-of-creating-a-Custom-Moment-in-Dialpad-which-uses-AI-to-track-how-often-certain-keywords-are-coming-up-on-calls-a.png&w=3840&q=75)
DIALPAD TIP:
![Screenshot of Dialpads AI powered real time assist card feature popping up helpful notes for an agent or rep when a tricky question comes up on a call](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F7516817%2Fdfad825f84c6018058374a3aede0e422%2FScreenshot-of-Dialpads-AI-powered-real-time-assist-card-feature-popping-up-helpful-notes-for-an-agent-or-rep-when-a-tricky-q.png&w=3840&q=75)
Dialpad Ai powers bilingual contact centers
See how Dialpad Ai can help you create personalized and culturally sensitive interactions. Book a demo of Dialpad Ai Contact Center, or take a self-guided interactive tour of the app first!