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Ron Stevenson

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 Explore how artificial intelligence is transforming sales by enhancing customer engagement, improving lead conversion, and optimizing team efficiency, driving significant business growth.

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AI Sales Strategy: 13 Effective Ways Companies are Using AI to Improve Sales

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Director of Sales Development at Dialpad

Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.

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What is call center burnout? The full guide to recognizing, preventing, and overcoming it

Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.

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Contact center automation: Your key guide to improving performance and customer service

Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases. 

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Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring

Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.

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What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP

Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.

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Top OpenPhone alternatives for your business communications

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Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations. 

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The essential guide to the 10 best AI customer service software you just can’t ignore in 2024

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Customer Support Manager - Tier 1

B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.

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B2B customer service: Delivering exceptional experiences when your customers are businesses

Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.

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Call automation: Where and how your contact center can benefit

Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.

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9 Key sales performance metrics to track to keep your team as productive as possible

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The State of AI in Customer Service Report 2022

If you’re working in customer service or customer ...

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Let’s get into the details of these responses. Why...

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What do you like about ai in customer service blog

Graphic showing how customer service professionals...

Other reasons for liking AI include the ability to...

But of course, not everyone shares this positive s...

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What is perhaps most noteworthy here is that over ...

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Coming in at a distant third is “real-time agent a...

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Top ai use cases blog

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It’s an interesting disparity. From this finding, ...

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This, too, seems to come down to certain AI tools ...

AI’s real impact Now that we know how businesses a...

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Graphic showing how finance industry contact cente...

Let’s dig deeper. Many customer service profession...

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One of the most obvious benefits of AI is precisel...

Graphic showing how Dialpad Ai helps contact center agents take 2x more calls than agents who don't use AI

Median calls per agent per month

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For example, when a leading national car rental co...

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Contact center efficiency with ai

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It doesn’t stop there. For contact centers activel...

What do these findings mean for businesses? In sho...

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

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AI in customer service 2022: What CS professionals really think

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