What is call center burnout? The full guide to recognizing, preventing, and overcoming it
Call center burnout is a growing issue. Our guide reveals how managers can prevent it, spot the signs in their workforce, and help employees bounce back fast.
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Director of Sales Development at Dialpad
Contact center automation: Your key guide to improving performance and customer service
Discover how to leverage AI-driven contact center automation for better performance visibility, value creation, and cost reduction. Our ultimate guide reveals all.
Conversational AI in a contact center: What it is, how you can use it, and the benefits it may bring
Conversational AI in a contact center can help you deliver personalized, fast, efficient support, and keep you agents happy. Learn more, including use cases.
What is an ICP for sales? A deep dive into all you need to know to build the perfect ICP
Discover how ICP in sales targets customers' needs, tailoring efforts to focus on potential buyers. Our step-by-step guide reveals how to craft the perfect ICP.
Top OpenPhone alternatives for your business communications
Looking for OpenPhone alternatives? Check out our comprehensive guide to ten OpenPhone competitors, which might make better choices for your business.
The essential guide to the 10 best AI customer service software you just can’t ignore in 2024
Discover the best AI customer service software of 2024 in our essential guide, and harness the benefits of AI to improve your customer support operations.
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Senior Content Marketing Manager
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B2B customer service: Delivering exceptional experiences when your customers are businesses
B2B customer service is about delivering experiences to foster and maintain long-term relationships. Check out these 7 best practices for great B2B support.
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Customer Support Manager - Tier 1
Call automation: Where and how your contact center can benefit
Call automation is the process of automating otherwise time-consuming tasks in your call center. Learn how and where it can benefit your business.
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Senior Content Marketing Manager
9 Key sales performance metrics to track to keep your team as productive as possible
Sales performance metrics are quantifiable measures of how your sales team is doing. Check out the 9 sales performance metrics you should be tracking.
![Meredith Moore headshot](/_next/image/?url=https%3A%2F%2Fimages.ctfassets.net%2Fr6vlh4dr9f5y%2F2640987%2F7b9fab0be10d6acdf9950629053c025f%2FMeredith-Moore-headshot.png&w=1080&q=75)
Director of Sales Development at Dialpad