Improve caller experience through personalization
Dialpad’s Virtual Auto Attendant is a call management system that improves the caller experience. By welcoming customers with a personalized greeting, an auto receptionist ensures a professional way for your business to direct the caller to the appropriate department. With Dialpad’s cloud-based business phone system you can:
- Filter and manage call flow by time of day or day of the week
- Prioritize calls by creating separate departments to increase operational efficiency
- Record personalized greetings by department
- Customize greetings for special occasions such as the holidays or promotions
- Ensure customers reach the correct department without delays
- Reach both remote and in-office workers
- Configure IVR from any browser, at any time of day
- Direct calls to specific individuals, groups, or departments.
Get customers to the right person
Give your customers a smooth and frictionless phone experience when they call you with a virtual receptionist. Auto attendant phone systems work by giving callers an option of where they’d like their call to be routed based on a touchtone press.
Using Dialpad, your sales and support teams can route customers directly to the right department and even to the best person to answer that inquiry. If someone in a list is already assisting another customer, the auto attendant jumps directly to the next person in your custom queue.