Leveraging contact centre analytics

Dialpad partnered with Customer Contact Week Digital to provide this special report—you can learn all about the many ways accurate and intelligent analytics can help your contact centre thrive, from improving coaching in real-time to providing callers with accurate information.

This report covers:

• Why accuracy of data is the highest rated response that consumers judge customer service on

• A breakdown of the ultimate customer service tools today, such as offering a one-stop shop and providing agents with pivotal analytics

• How to use analytics to build better coaching strategies

• How to improve first-call resolution by giving customers the tools to help themselves

Grab your free copy. 👇