The ROI of Dialpad Ai Contact Centre: A Forrester Total Economic Impact™ Analysis

As customer service leaders search for ways to improve their customer support operations, they must invest in technologies that support not only their customers, but enhance the agent experience and drive productivity.

Dialpad Ai Contact Centre provides customer service leaders the ability to improve the customer and agent experience, and recently commissioned Forrester Consulting to conduct a Total Economic Impact analysis to examine the cost savings and benefits our customers can expect.

Download the study to find out how a composite organisation based on interviewed Dialpad customers saw:

• Investment payback in fewer than 6 months

• 30% quicker handle time for support teams

• 40% more sales calls per rep

• 20% reduction in average handle time for contact centre agents

• 50% decrease in post-call admin work

• More than $13 million dollars of financial benefit over 3 years