Contact centre staffing for real estate and property management companies

To create a high-performing contact centre for a real estate or property management company, you need the right people. And while that’s easier said than done, there are some simple principles you can follow to put the right people in place.

For this guide, we sat down with Jude Tungal, Business Operations and Intelligence Manager at Westward360, about his experience in staffing a contact centre, including:

• The qualities to look for when hiring your first rep (milestone!)

• How to successfully onboard new staff (and schedule them)

• How to know when it’s time to hire more reps

• The importance of continuous training

Get it below. 👇