Your contact centre RFP template

Shopping for a new contact centre solution? Want to know what the must-haves are for other companies and organisations? This will help.

We've pulled together the 31 top considerations to include in a contact centre RFP, based on conversations we've had with our very own customers and prospects.

The checklist covers the key areas your contact centre solution should address, and drills down into what you should pay attention to for each one:

• Inbound and outbound channels

• Digital channels

• Workforce management & engagement / Quality management

• AI

• Just to name a few...

Grab it below. 👇