Contact centre optimisation for shipping & logistics companies

A high-performing contact centre for a shipping or logistics business is an optimised one. But how does one optimise their contact centre, anyway?

For this guide, we sat down with Zach Glenn, Director of IT Support at ShipEx, about his experience keeping their contact centre in tip-top shape, including:

• Finding room for opportunities—where to actually look

• How to implement change (versus just dream about it)

• Using data to make informed decisions

• Tools to help you along the way

Get it now. 👇