VoIP phone for recruiters
Managing a recruitment agency? With Dialpad's AI-powered collaboration platform, you can run interviews remotely, do high-volume outreach, and provide an excellent customer experience. See why firms like Randstad use Dialpad with a demo!
The best VoIP phone system for recruitment isn’t a phone system
Set up in minutes
Unlike with traditional PBX business phone services, you can make phone calls from anywhere with Dialpad—all you need is an internet connection. Want to add more phone lines or users? You can do all that with just a few clicks online.
Full call management control
Route calls however you like! With Dialpad, you. can easily update your call routing and IVR menu options (route by skill level, who's been idle the longest, and so on). Not only that, it also has built-in analytics showing you how often callers are using different IVR options so you can continuously improve that customer experience.
Built-in analytics
See how many phone calls your recruiting team is making, along with other key metrics like call duration, missed and abandoned calls, and more—right from your online dashboard.
Industry-leading AI
One of the most unique things about Dialpad is its artificial intelligence: Dialpad Ai. Not only can it transcribe calls in real-time, it can also analyze sentiment (again, in real time), track keywords and topics that come up, and help you glean valuable insights more easily from every conversation with clients and candidates.
Unlimited call recording
From general customer support training to improving onboarding for new recruiters, call recordings are some of the most important sources of insight you have. With Dialpad, you get unlimited call recording on even the least expensive pricing plan. Just start recording with a tap or click from your call screen!
Voicemail
Dialpad’s voicemail feature doesn’t just save voicemails for you—it automatically transcribes them too. Because hey, sometimes when you’re in meetings, it’s easier to read a visual voicemail than listen to it. Not only that, you can even forward a voicemail to a teammate.
See why staffing agencies like Randstad love Dialpad
Sign up for a free 14-day trial to try it out! It takes just a few minutes and you’ll be set up with a virtual phone number too. Or, book a personal walkthrough with our team!
Provide a better candidate experience
Integrations with your favorite tools
Streamline your workflows with Dialpad’s library of integrations. From CRMs like Salesforce and Zoho CRM to essential recruiting tools like Bullhorn, and everyday productivity tools like Microsoft 365, there are lots of automations to reduce repetitive tasks—and help you focus on getting more candidates through the door.
A fully integrated contact center platform
For recruitment agencies that have sales teams and/or inbound call center teams, Dialpad also has a robust contact center product that’s fully integrated into its phone system product. There’s a Salesforce power dialer, advanced call analytics, custom reporting, and more.
Truly unified communications
Phone calls, video conferencing, and team + SMS/MMS messaging, all in one place. Dialpad has both a desktop app and mobile app (and works on browsers too). Whichever business communication channel you prefer, you can do it all right from Dialpad without having to switch between different tabs.
Customer support when you need it
Whether you need help with setup or general troubleshooting, all of Dialpad’s paid plans come with customer support via phone and live chat included. Or, use our detailed online Help Center to find answers to common questions on your own!
See why recruitment agencies love Dialpad
From being able to interview candidates from anywhere, to communicating with clients and doing high volume outreach, you’ll be able to recruit more qualified candidates, more quickly. See how recruiting firms like Randstad are using Dialpad to do all of this and more!
Not just a cloud-based phone system
Try Dialpad for free with a 14-day trial, or book a demo with our team!
Staffing firm VoIP FAQs
VoIP, or Voice over Internet Protocol, is a type of telephony technology that lets you make and receive phone calls over the internet without needing landlines. Today, VoIP services are becoming more and more popular with both small businesses and large recruitment agencies because of its lower costs, greater flexibility, and scalability compared to traditional PBX phone providers.
VoIP providers have revolutionized business communications, and for recruitment agencies, a VoIP phone system can improve productivity in several ways. Firstly, VoIP phone systems are very easy to set up, letting you add or remove phone numbers, upgrade features, and more, as your business needs change.
For recruitment agencies or small businesses that experience different levels of seasonality throughout the year, this means they can easily add new team members and extensions, without incurring the high costs associated with traditional telephone systems.
VoIP systems also offer a range of features that can improve recruiters' efficiency. For example, a good VoIP business phone system should include functionality like voicemail and call routing, which saves time by directing calls to the most appropriate person quickly. Other features such as call recording and integrations with important recruitment tools like LinkedIn and Bullhorn are also not typically something you’d find with traditional PBX phone systems.
Depending on your provider, setting up a VoIP phone system can take just a few minutes.
First, choose your VoIP provider. There are many different VoIP providers on the market, so it’s important to consider what’s most important to you, like pricing, call quality, customer support, and scalability.
Once you’ve chosen a provider, you’ll need to set up your VoIP system. This process will vary depending on your provider, but generally, the first thing you’ll do is get assigned a phone number and log into your account. After that, you’ll configure your settings including things like setting up voicemail, choosing which calls will be forwarded to which numbers, and setting up call routing rules.
That’s it! Once you’ve configured your settings, you can start using your new VoIP phone system! Make sure to train all of your employees on how to use the system so that they can take full advantage of its features.
UCaaS stands for Unified Communications as a Service, and refers to software that provides different communication channels (like SMS, phone calls, video conferencing, and so on) in one app or platform. The "as a Service" part of the name refers to a subscription-based payment model—unlike traditional software, with UCaaS solutions, typically you can pay on a monthly or annual basis.
One that integrates with a contact center platform! Why? Because it’s easier from an admin and IT standpoint, and for users, it’ll look like the same interface and be easier to adopt. Many enterprise phone systems and UCaaS providers say that they have CCaaS (contact center as a service) as well, but often, these companies are reselling or white labelling other companies’ solutions in order to present a more versatile product offering.
These contact center products are often easy to spot because they look completely different from their unified communications platforms, and are more complicated to license, set up, and maintain. Dialpad, for example, has both unified communications (telephony, messaging, video conferencing) and a contact center product built into the same platform. It’s a truly integrated experience that allows agents to respond to customer calls and messages in the same window that they’d use to message their supervisor and teammates.
