Fabrice Della Mea

Sr. Director, Product

Discover Dialpad Support, powered by Ai. Boost productivity, reduce agent burnout, and deliver faster, more satisfying customer experiences. 

Dialpad Support Blog

Introducing Dialpad Support: The next generation of customer service

Andrew Gai

VP, Marketing Growth

Learn how Dialpad makes it easy to migrate from your existing on-premise or cloud-based contact center and business phone solution. 

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Thinking of switching providers? It’s easy with Dialpad.

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Contact center quality management software helps businesses assess customer service performance. Our definitive guide reveals 2024's top 10 best solutions. 

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Top 10 best contact center quality management software of 2024: The full guide

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20 Tips to improve call center customer service

Call whisper lets you give real-time guidance to agents during calls. Discover how it works and the top benefits for your business in our comprehensive guide.

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What is call whisper? Navigating a win-win feature for companies, call agents, and clients

Discover the importance of ROI with AI, how to measure it, and a 12-step strategy for genAI success in 2024. Our guide can make your AI projects profitable.

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How to measure and generate ROI with AI: An actionable guide

Brian Peterson@2X

Co-Founder and CTO

Discover how Dialpad's EPD-wide Launchathon brings together teams to spark creativity, solve problems, and launch exciting new features.

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From Hackathon to Launchathon: How Dialpad launched 20+ new projects in two months

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What is contact center experience and how do you improve it?

Discover the 25 essential call center software features for success in 2024 with our in-depth, comparative list. Learn all you need to make an informed decision.

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25 Essential call center software features for success in 2024: What to look for

Explore VoIP advantages and disadvantages in our definitive guide. Learn all you need to know to make the right decision, from the benefits to the challenges.

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10 VoIP advantages and disadvantages: A 2024 comparison guide to all you need to know to decide

Plan assistant

Inbound voice

Omnichannel

Ai Assist

Ai Chatbot

Ai Scorecards

Ai CSAT

Host up to 10 participants

Meet for up to 45 minutes

Instant join on desktop or mobile browser with no downloads

Host up to 150 participants

Meet for up to 5 hours

Ai meeting transcriptions

Ai meeting Recaps

Team administration

Internatonal Dial-in Numbers

Recording

Monitor, whisper, barge

Call transcription

CRM Integrations

Local Dial

SFDC Power Dialer

Real-time Assistance

Unlimited calling

Unlimited Ai Meetings for up to 10 participants

SMS, MMS & team messaging

Ai Recaps for calls & meetings

24/7 live agent support

CRM integrations (Salesforce, Zendesk, HubSpot, Zoho & more)

Microsoft Teams integration

100% uptime

Unlimited office locations

Unlimited ring groups (departments)

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Dialpad is a VoIP business phone platform built for modern workplaces of all sizes, offering cloud-based voice, messaging, video, and conference calling functionality for day-to-day business communications, support teams, and sales professionals. 

Dialpad is an AI-powered cloud communication platform that makes it easier and more efficient to connect and collaborate with your team. Try for free!"

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Leading Cloud Communication Platform - Dialpad

Need a local area code? Dialpad has you covered from coast to coast with number availability in over 50+ countries.

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Trained on over 6 billion minutes of real business conversations, DialpadGPT, powers helpful Ai features like Ai Recaps and live coaching—right out of the box.

Out-of-the-box Ai

DialpadGPT works for every role and industry. Plus, it can be customised to understand unique business use cases and industry-specific jargon.

Built for business

Because DialpadGPT is trained on real business conversations, it can accurately extract insights, such as action items, call outcomes, and customer satisfaction scores—all in real time.

Always accurate

With DialpadGPT, the possibilities are endless. We’re always releasing new features and integrations.

Non-stop innovation

Put tasks on auto-pilot

Offer virtual assistance

Speed up onboarding

Make data-driven decisions

Simplify workflows & generate insights

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Grow top-tier support and sales teams—all in one Ai-powered customer communications platform.

Empower your team.<br/>Delight your customers.

Choose from over 70 integrations

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.

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Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.

Ai Contact Centre

Automate routine lead management tasks, streamline coaching, and help reps close deals faster.

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An all-in-one customer communication platform with Ai that takes notes, delivers insights, and helps your team stay productive.

Dialpad Connect

Cloud-based support and contact center solution with Ai that helps expedite onboarding, simplify coaching, and delight customers.

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Dialpad Support

Cloud-based sales outreach solution with Ai that automates playbooks, gives in-call coaching, and helps your team win.

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Dialpad Sell

Empower teams and deliver an exceptional customer experience with the all-in-one Ai-powered customer communication platform.

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Learn how real estate company RE/MAX sets a higher service standard with Dialpad Support.

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