“Dialpad frees us to sell and service faster, whether we're at our stores or sitting at HQ.”
FRANCISCO VELOZIT ManagerRead moreRETAIL PHONE SYSTEM
Curate end-to-end customer experiences
Create seamless retail experiences when you can talk, message, and meet with teams and customers in one beautiful workspace.
Loved by retail teams around the world
SET UP IN MINUTES
Get your store up and running in no time
Easily migrate to the cloud
Reduce IT overhead with a modern business phone system that takes minutes to set up. Add users, assign numbers, and set routing rules in just a few clicks.
Take calls anywhere
Need to step away from your desk? Dialpad lets you flip a call seamlessly between devices without interrupting the conversation.
Keep your existing number
Already have a main phone line? Bring it with you when you make the switch to Dialpad. We'll help you port over your existing numbers.
TEAM COMMUNICATIONS
Connect global retail teams to HQ
One beautiful workspace
Dialpad is much more than just a phone system. Call, message, text, and meet virtually in one easy-to-use app—so every retail location and team is connected.
Transcribe calls and meetings
Your team conversations have never been this productive. Our built-in AI automatically transcribe calls, track action items, and sends post-call summaries right to your inbox.
Integrate your favourite tools
Dialpad not only integrates with the tools you use, like Salesforce and Google Workspace, it also has an open API if you want to go custom.
CUSTOMER ENGAGEMENT
Support customers anytime, anywhere
Easy call routing
Customise your call routing in minutes. Dialpad's IVR and virtual receptionist features make sure your customers have a great experience whenever they call.
Built-in messaging & SMS
Reach your customers from anywhere. From order updates to stock checks, Dialpad’s texting feature makes it easy to chat with customers—right from your work number.
Custom business hours
Offer the best customer experience, even during off hours. Set custom business hours and voicemail greetings for holidays and weekends across shared and direct lines.
TRUST & SECURITY
Protect customer data at every step
Your communications across Dialpad are always encrypted to meet global compliance standards. Whether it’s a call recording, meeting, or text, all your data is safeguarded at rest and in transit. Plus, you can turn on single sign-on and set up role-based permissions right in the admin portal.
Loved by retail teams everywhere
Build a more connected retail experience
Support customers and collaborate across your organisation in one beautiful workspace.