More at-bats for your sales team
Voicemail drop
Busy sales forces are constantly making calls, but does your team get slowed down leaving voicemail messages every time prospects don’t pick up? See how voicemail drop speeds this up with a demo of Dialpad!
What is voicemail drop?
For many companies who still do business on the phone, a critical part of a salesperson’s day is calling prospects.
It's an essential activity for sales reps to connect with potential customers and bring in revenue. But the vast majority of calls do tend to go to voicemail.
Your sales reps could leave personalised voicemails for every single prospect, but with so many people to call and only so much time in the day, they're wasting precious minutes or even hours doing this.
What if they could just click a button to "drop" in a prerecorded message instantly as soon as they encounter a prospect's voicemail? This would save them loads of time since they wouldn’t have to recite the full message every time. It would also increase their call volume and the likelihood of reaching someone who actually is available to have a conversation.
That's the magic of a voicemail drop service.
How many more conversations could your sales reps have with a helpful piece of contact centre software like this?
How does voicemail drop work in Dialpad?
Dialpad’s voicemail drop feature is very simple to set up. All your sales reps have to do is record a message before they start calling their prospect lists.
Once they're on the phone call, if it goes to voicemail, they just click a button to “drop” the pre-recorded voicemail. The sales rep can then end the call and use their sales dialler to move on to the next person—they don’t even have to stay on the line to hear the pre-recorded message. They also don’t have to spend time leaving personalised voicemails every single time.
Reclaim your selling time with Dialpad Ai Sales Centre
Drop with a click
All your reps have to do is click a button to drop in their pre-recorded voicemail message. Yes, it's that easy. It takes just a second to do something that used to take minutes. (That's a lot of reclaimed selling time!)
Integrations with your AU/NZ business’ favourite tools
Salesforce, Zoho CRM, HubSpot, Outreach, you name it, Dialpad probably integrates with it. (Plus, there's an open API if you want to build your own custom integrations!)
Make a (sales) mixtape
Let your sales reps learn on their own time! Create a playlist of your best (or worst) sales calls and share them with the team so they can listen and learn from each other's experiences.
Real-time assists
Getting tricky questions about pricing? Got some new reps who aren't familiar with your competitors? Dialpad lets you create RTA (Real-Time Assist) cards with tailored notes about different topics. And the best part? You can set them to trigger automatically on reps' screens as soon as those keywords (like "price," "how much," or even your competitor names) are spoken on the call.
All in one unified platform
Dialpad isn't just a dialler or a phone system. It's a fully fledged communications platform that lets you make phone calls, send instant SMS/MMS messages, have video meetings, and more—all from one intuitive desktop and mobile app. It works on browsers too, so your prospects and clients don't have to download anything to join your video conference!
Want to see voicemail drop in action?
Book a product tour to see how sales teams are using Dialpad to connect with more leads in less time, close more deals, and hit their numbers.
Why is voicemail drop useful?
The goal for sales reps when they’re cold calling is to start a conversation with their potential buyers. But it often takes multiple calls to finally reach a prospect without the call going to voicemail. Voicemail drop software is designed to help sales reps move quickly past the people who aren't picking up, leave their message and info, and continue down the prospect list—minimising the time being wasted on leaving individual voicemails.
Basically, if any of these resonate with you, you might consider using voicemail drop for your team:
It makes your sales reps more efficient: This is likely the most valuable benefit of voicemail drops. With the click of a button, sales reps can continue to the next prospect with minimal interruption. This results in higher call volumes—and ultimately, higher chances of getting someone to pick up.
It retains that valuable touch in the sales cycle: Some sales organisations simply tell their sales reps not to leave voicemails at all. But if they do that, they could be missing out on an opportunity to create awareness or starting what could be a valuable conversation with a potential customer. You’d never ignore a visual voicemail made to your AU/NZ business, so there’s no reason to think people will ignore their messages either. Voicemail drop lets you efficiently provide a consistent message every time. You never know—that pre-recorded message might just be the touch point that gets a prospect to answer a rep’s email or call them back.
It gives you message performance insights: Because voicemail drops happen so quickly, the number of them can accumulate fast. This means sales managers have a large volume of messages that they can pull insights from. How many callbacks happened with this voicemail drop? Are prospects following up over email after listening to the voicemail? These insights can help managers understand what types of messages are resonating with prospects.
What to look for when you're shopping for software that offers voicemail drop
If you're shopping for a software provider that offers voicemail drop software, here are a few things to consider:
1. Integration with your CRM: Just like with any other sales activity, voicemail drop should be logged accurately in your CRM. When looking at different voicemail drop providers, be sure to choose one that offers seamless integration with your CRM, whether it's Salesforce or even a homegrown CRM. This will give your sales reps a more streamlined workflow and help your managers track sales activity more accurately.
2. Voice quality via your telephony or communications platform: A voicemail drop service can only provide value for sales teams if it can consistently record and drop in those messages with high-quality voice. If you're using a voicemail drop, but your phone provider has poor call quality, for instance, then it's highly unlikely that your voicemail drop software is driving an effective calling process.
💡 Did you know?
Dialpad's UCaaS platform has a built-in VoIP phone system that gives you high-quality telephony around the world. Best of all, the voicemail drop feature is built right into this system, so you don't have to pay for (and manage) a separate tool.
3. An intuitive Interface: If a feature is too complicated to set up or use, then your sales reps won't use it. It's just not worth their time. This is why it’s essential to find a communications platform or business phone system with the voicemail drop service that fits into your calling process and is easy to use. Can your sales reps drop in the messages with a click? Can they use it on their computers and cell phones easily? How easy is it to record a voicemail drop?
Reach more prospects with voicemail drop
See why sales teams are using Dialpad Ai Sales Centre to reach more prospects, schedule more meetings, and close more deals. If you need a business phone system or communications platform, book a product tour to see how Dialpad can make life easier for your sales reps!