Setup and deployment

Ensuring a successful installation

At Dialpad, we know that every organisation has its unique communication needs. That’s why, if you need it, our Professional Services team can work with you to make sure your software deployment is configured to maximise success from Day 1.Your Engagement Manager is the designated owner of your enterprise deployment program. Providing ongoing planning, value realisation, and customer advocacy across customer stakeholders and Dialpad internal teams, the Engagement Manager will lead your deployment from kickoff to a successful conclusion.

Your Solutions Architect will help you design and configure your setup, do QA, and provide go-live support. Last but not least, our customer support team is also available via live chat, email, or phone.

Make the most of your investment

The moment your unified communications and/or contact centre platform is in the cloud, you’ll see the benefits of Dialpad's scalability and mobility. During the deployment process, we recommend that you have a comprehensive BYOD policy so employees can easily use their personal devices as their business phones. This will help your team start working productively outside the office and flip calls and video meetings between devices without missing a beat:

Scale communications as your enterprise grows

With Dialpad, you can add and remove users in just minutes with a single click. Unlike legacy systems, cloud-based phone systems and communications platforms are designed to be intuitive and easy to manage through your online dashboard:

From users and phone numbers to the number of connected devices to the storage of voicemails, calls, and messages, you'll have full control with Dialpad.

Here is a detailed guide on how to manage users in Dialpad.