Make phone calls on your web browser

How does a call from a browser work?

Calls from a browser work a little differently from traditional telephony solutions.

For starters, to make a call from a browser, you'll need to have a subscription plan or account with a VoIP (Voice over Internet Protocol) provider. Once you're set up with this provider, you'll be able to make phone calls over the internet—it's better to have a stable internet connection.

The thing to look for here is a VoIP provider that lets you make phone calls from a web browser. Not all VoIP services have this feature built in, and some may only allow you to make phone calls through a desk phone or IP phone, or through a desktop or mobile app that you download onto your computer or mobile phone.

Dialpad, for example, does let you make phone calls from a browser. Just sign up for an account, open up your browser (like Firefox or Chrome), log in on dialpad.com and/or download the Dialpad plugin, and you’ll be ready to make calls at the click of a button or a phone number on any webpage:

But not only that, Dialpad’s unified communications solution also gives you functionality beyond a regular phone system. You can also send text messages, host a video conference call, and make international calls—all from your browser.

Do more with Dialpad than just call from a website

The benefits of making calls online from a web browser

It's more convenient and cost-efficient

Browser-based phone services are built for convenience. There’s no time wasted on setting your employees up with physical desk phones or training them on how to use a complicated app. All they have to do is click-to-call from a webpage, and they’re away.

Dialpad's click-to-call integration with CRMs, meanwhile, also lets agents view contacts’ names and additional info alongside phone numbers, making it quick and easy to identify and call contacts on the go.

Plus, browser calling is a cheap solution compared to its predecessors—you won’t have to provide staff with additional equipment, like telephony ports and handsets. All they need is a pair of headphones with a mic and a good internet connection.

It's more accessible for employees who use different devices

With web browser calling, you can make calls from any device. Whether you’re using a Windows PC, an iOS tablet, or an Android mobile, if you can connect to the internet, then you can make calls from a browser.

For many companies, both small and large, employees often prefer to use different devices. Some are using Macs, while others prefer PCs. With browser calling, employees can make calls no matter what computer or mobile phone they're using.

Make online calls (and much more) with Dialpad

With Dialpad’s UCaaS platform, you can make calls online so much more easily, with literally just a click. Even on the most basic paid plan, you can access unlimited calling, either in your browser or on Dialpad’s dedicated app.

Plus, get all your business phone system essentials, like hosting a video call online right from your browser, easily routing and transferring calls, getting real-time transcriptions, and much much more.