DIGITAL CUSTOMER ENGAGEMENT
Ai-powered digital customer service
SUPPORT EVERY CHANNEL
It’s customer experience for a modern, hybrid world
At your service, 24/7 virtual agents
Quickly add always-on support across the most popular digital channels so you’ll never miss a customer conversation.
Optimise interactions with automated workflows
Easily automate complex, multi-step self-service, support, and sales interactions—even those that require agent intervention—so you can resolve customer issues faster.
Easily add new channels
Deploy in just days, reducing contact centre case volumes and staffing costs. Plus, by steering customers to digital resolution you can automate roughly 35% of all service interactions.
Ai NATIVE
Build an intelligent, adaptive contact centre
Conversational Ai that feels human
Dialpad Ai automatically determines customer intent to improve the accuracy of service paths and personalisation—all while constantly improving outcomes with machine learning.
No-code, visual workflows
Design multi-step interactions and complex automated pathways without needing IT. Our no-code workflow design makes it easy to get customers what they need, when they need it.
Easily escalate calls to live agents
Escalate communication from chat to voice, allowing agents to support multiple conversations, and prioritise interactions effectively.
OMNICHANNEL
Deliver digital customer service at scale
Connect on any channel
Add popular digital channels like web chat, SMS, Facebook, Instagram, Twitter, and WhatsApp to your contact centre. And keep upleveling your customer experience by adding emerging channels as they come online.
Complete operational insight
Easily create custom metrics and KPIs for end-to-end operational insight. Plus, you can easily optimise existing support workflows by inspecting performance trends in real time.
Integrate the apps in your IT stack
Pull in data from Salesforce, ServiceNow, Zendesk, and other customer intelligence tools to streamline the agent experience and reduce app switching.
Loved by global brands big and small
Manage all your channels in one place
Conversational Ai
No need to spend time and budget training intent—Dialpad Ai determines what customers are after and routes to the right answers or agents.
No-code, visual designer
Enable business managers to define task workflow steps. Workflows can be personalised based on status, history, open tickets, and more.
Monitoring and analytics
Reveal important trends in your customer experience (CX) and contact centre efficiency with end-to-end insights.
Built-in industry compliance
Dialpad is compliant with PCI, HIPAA, and GDPR guidelines, so your teams can stay focused on providing the best customer experiences.
APIs
Tailor and customise Dialpad for your organization’s needs, and integrate with the tools in your IT stack.
Engage customers on every channel
Dialpad’s digital customer engagement platform gives agents one, beautiful workspace to manage digital interactions across web, social, messaging, and whatever comes next.