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Dialpad Connect vs. Microsoft Teams

A quick summary of what you get with Dialpad:

  • A truly unified communications solution

  • Call anyone from anywhere—no direct routing required

  • An integrated contact center platform

Get a demo to see how it works!

Screenshot of Dialpad Ai transcribing a phone call in real time
  • Dialpad Connect vs. Microsoft Teams at a glance
  • Dialpad Logo
  • Microsoft teams logo

  • Outbound voice

  • Comes with unlimited HD inbound and outbound calling
  • Needs $8/mo Teams Phone System add-on license* + 3rd party direct routing to call external numbers using Direct Routing**

  • AI-powered video meetings

  • Team messaging

  • SMS/MMS

  • Built-in AI

  • Proprietary Dialpad Ai built directly into all products; can do real-time transcription, predictive Ai CSAT scoring, sentiment analysis, and more

  • Contact center capabilities (IVR, routing, outbound dialer, etc)

  • Reliability

  • 100% uptime SLA for Enterprise plan customers
  • 99.99% uptime SLA****
Screenshot of business text messaging features in Dialpad-s desktop and mobile applications
Screenshot of Dialpad Ai analyzing the sentiment of multiple calls in real time
Screenshot of third party awards won by Dialpad

See the difference between Dialpad and Microsoft Teams

You need a platform that can do it all: voice, video, messages, meetings, SMS/MMS—along with advanced AI-powered contact center functionality. Book a demo or take a self-guided interactive tour of the app first!