Dialpad Support vs. Genesys Cloud
A quick snapshot of what you get with Dialpad Support:
Built-in AI powered features like live speech transcription, sentiment analysis, CSAT inference, and coaching for higher quality calls and continuous agent improvement
Simple, browser-based self-configuration and agent deployment, saving extensive professional services costs
Truly unified communications for both CCaaS and UCaaS applications for end-to-end analytics across all your communications, and a single pane of glass for ease of use
Sign up for a demo and see how it stacks up against Genesys Cloud.
NOTE
On March 15, 20231, Genesys announced their decision to discontinue the sale and renewal of new licenses for several of their products. Learn what this means for you.
Switch to Dialpad and get 6 months free.*
*Minimum 3-year Dialpad commitment required (36 months + 6 months free). Activation fees not exempt. Other Terms and Conditions apply, speak to a rep today.
SUCCESS STORY
Learn how Sunrun reduced their costs by 15% by consolidating their communications platform with Dialpad.
Ease of deployment: Cloud-native and user-friendly
Built with cloud-native architecture, Dialpad ensures a seamless deployment experience. With support from industry leader Google, Dialpad offers unparalleled security and scalability.
Its microservices architecture enables weekly updates and continuous deployment, keeping the platform agile and responsive to evolving business needs.
Employees can deploy Dialpad across all devices in minutes, minimizing downtime and reducing reliance on IT support.
This user-centric approach not only enhances productivity but also drives cost savings, as you don’t have to waste days or weeks conducting extensive training for employees and IT staff. Nor do you have to assign significant resources to the roll out; employees can do it themselves with minimal instruction.
With Dialpad, we can set up a new call center in 10 minutes from anywhere. We have the flexibility to manage our call center on our own, and it’s easy.
Mike Monteiro
Communications System Manager at Education First
Depth of unified communications
The term “unified communications” has been a buzzword for so long that it’s a surprise to encounter a solution that actually delivers on this premise.
Dialpad is a true unified communications platform that combines call functionality, instant and text messaging, and video meeting capabilities. It’s a full-suite cloud-optimized solution that lets contact centers of any size handle all internal and external communications, across both voice and digital channels.
Best of all? All call controls are available from a single app, which works on all the devices your organization is currently using, including Windows desktop, iOS, Android, and even web browsers. This drastically reduces adoption time and costs and increases its scalability across different company departments and locations.
Quality of customer support
We don’t want to toot our own horn (actually, we totally do), but Dialpad won a Stevie® award for excellent sales and customer service.
Our team is here to help at any time of the day through multiple channels:
Live chat
Phone support
Detailed Help Center articles
Multiple training options: in-person, webinar, documentation
Don't just take our word for it though:
Leader in every core category:
