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Escalation management: A guide from a VP of CX

Jen Jackson headshot
Jen Jackson

VP of Customer Experience

Escalation management header

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Contact Center Operations

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Dialpad Channels feature
Screenshot of a heatmap showing call volume patterns and average speed to answer in the Dialpad contact center
Screenshot of Real-time Assist (RTA) cards in Dialpad, created by admins to automatically guide contact center agents during calls
Screenshot of creating a coaching call recording playlist in Dialpad app