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Customer Support + Experience
The ultimate customer churn guide, from a Customer Support leader
Learn from a Tier 1 Customer Support Manager how to calculate, analyze, and reduce your customer churn rate.
Austin Guanzon
Customer Support Manager - Tier 1
Customer Support + Experience
How to measure customer satisfaction and keep your customers happy
Learn about the different ways of measuring customer satisfaction in this guide from a Tier 1 Customer Support Team Lead.
Austin Guanzon
Customer Support Manager - Tier 1
Customer Support + Experience
The top 15 key customer engagement metrics to measure
What are the key customer engagement metrics to keep an eye on? Read on to learn about CSAT, NPS, Customer effort score, and other engagement KPIs!
Jen Jackson
VP of Customer Experience
Customer Support + Experience, Artificial Intelligence
Customer sentiment analysis: How does it work?
Learn about customer sentiment analysis and how you can use it to provide better customer experience (and even spot upsell opportunities).
Catherine Nazareth
Associate Product Manager, AI
Customer Support + Experience, Sales
Sales coaching 101: How to empower and uplevel a hybrid team
Sales coaching involves monitoring, mentoring, and advising sales reps to help them perform. Learn some typical approaches, useful tips, and tools to help you.
Sarah Ichord
Sales Enablement Program Manager
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Customer Support + Experience, Artificial Intelligence
How to use AI to analyze phone calls and improve your customer experience
Using AI to analyze phone calls can help you uncover real-time insights into customer interactions and improve your CX. Learn how in this step-by-step guide.
Austin Guanzon
Customer Support Manager - Tier 1
Customer Support + Experience, Sales
Lights, Camera, Conversion: Boosting engagement with AI-powered video marketing
Learn how to boost your video engagement and harness the power of AI through personalized recommendations, intelligent analytics, and virtual influencers.
Patricia Macapuno
SEO Outreach Specialist
Customer Support + Experience
How can you deliver a more personalized customer experience?
Offering a personalized customer experience is how the best companies separate themselves from the rest. Learn how to do it—and where AI can help.
Shane Freeburg
VP of Support
Dialpad, Customer Support + Experience
Introducing Dialpad Support: The next generation of customer service
Discover Dialpad Support, powered by Ai. Boost productivity, reduce agent burnout, and deliver faster, more satisfying customer experiences.
Fabrice Della Mea
VP, Product Management