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Speed up sales readiness with Ai Playbooks

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Desktop screenshot of Dialpads Ai Playbooks feature

Loved by the best in the business

Get your reps up to speed in a flash

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Copy-paste your best sales rep

Identify the script that helps close the most deals and use custom Ai Playbooks to make it your go-to automated guide.

Improve consistency

Easily determine if your agents are delivering a consistent message with your prescribed playbooks.

Level the playing field

Give everyone on your team access to the same content to avoid knowledge gaps and to keep things fair.

Screenshot of playbooks metrics for individual agents

Easily monitor playbook adherence

Make sure your team is complying with best practices and identify those who have low adherence to your prescribed playbooks.

Guide reps right when they need it

Use Real-Time Assist Cards to provide reps with triggered pop-ups that include speaking points and best practices for navigating calls.

See all grades and scores at-a-glance

Rely on Ai Coaching Hub, featuring a customisable leaderboard, to view all performance metrics, scorecard grades, and CSAT scores in one place.

Screenshot of playbooks metrics for teams and contact centers

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Simplify administrative tasks with Ai Recaps

Enable your teams to automate call summaries, get recommended next steps after every meeting, and save all records to your favourite CRM.

Free up your reps with Ai Agent

Deflect and resolve simple calls, and free up agents and reps to focus on complex issues or higher value calls.

Optimize quality assurance

Automatically grade every conversation against your pre-determined quality metrics with Ai Scorecards.

Quickly identify caller intent

Monitor contact centre conversations, identify a caller’s intent, and intervene based on specific keywords with Ai Call Purpose.

Make customers feel safe with PII Redaction

Automatically protect your customers’ personally identifiable information like credit card and social security numbers with PII Redaction.

Tap into the power of DialpadGPT

DialpadGPT proprietary, real-time generative Ai gives you immediate access to transformative, business-building tools.

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Dialpad Sell

Streamline coaching and automate routine lead management tasks so reps can close deals faster.
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