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Dashboard screenshot of Dialpads Ai Coaching Hub feature

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Up your coaching game with Dialpad Ai

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See all grades and scores at-a-glance

Rely on one dashboard, featuring a customisable leaderboard, to view all performance metrics, scorecard grades, and CSAT scores in one place.

Easily monitor agent and rep adherence

Ensure that your team is complying with best practices and identify those who have low adherence to your prescribed playbooks.

Identify live coaching opportunities

See conversations ranked from low to high quality, and easily identify opportunities for real-time and post-call coaching.

Screenshot of Dialpads Ai Playbooks feature

Keep an eye on customer delight

Use Ai CSAT to combine customer sentiment and intent signals to infer CSAT scores for all calls.

Quickly identify caller intent

Monitor sales and contact center conversations, identify a caller’s intent, and intervene based on specific keywords with Ai Call Purpose.

Optimise quality assurance

Automatically grade every conversation against your pre-determined quality metrics with Ai Scorecards.

Screenshot of Ai Coaching Hub dashboard

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Speed up sales readiness with Ai Playbooks

Customise, automate, and control the quality of your sales training so you can get reps up to speed fast.

Guide reps and agents with Real-Time Assist (RTA) Cards

Provide sales reps with triggered pop-ups that include speaking points, recommended workflows, and best practices for navigating calls.

Surface the right answers with Ai Agent Assist

Equip agents with immediate answers to customer questions using content from your knowledge bases.

Simplify administrative tasks with Ai Recaps

Enable your teams to automate call summaries, get recommended next steps after every meeting, and save all records to your favorite CRM.

Free up your agents and reps with Ai Chatbot

Deflect and resolve simple calls, and free up agents and reps to focus on complex issues or higher value calls.

Make customers feel safe with PII Redaction

Protect your customers’ personally identifiable information like credit card and social security numbers with PII Redaction.

Browse the Dialpad product portfolio

Shop plans

Ai Voice

Bring all business conversations together on a single platform, automate note-taking, and help teams stay productive.
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Ai Meetings

Equip teams with immersive, one-click HD meetings, complete with screen-sharing and chat.
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Ai Contact Centre

Expedite onboarding, simplify coaching, and empower agents to deliver customer delight.
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Ai Sales

Streamline coaching and automate routine lead management tasks so reps can close deals faster.
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