PREDICTIVE INSIGHTS
Increase CSAT by 14% in less than three weeks
Automatically collect CSAT scores on every call
Truly listen to all of your customers and analyze 100% of your conversations in real time.
Gain predictive insights right out of the box
No setup needed. Dialpad’s predictive analytics make it easy for every company to access meaningful customer insights without complicated customisation.
Improve CSAT in real time
Empower supervisors, agents, and sellers to take action with real-time customer intelligence and insights.
Ai CSAT + SMS SURVEYS
Combine Ai CSAT with SMS surveys for unparalleled accuracy
Develop a rich picture of CX at every stage of the journey
Leverage the combination of SMS surveys with real-time Ai CSAT to provide a holistic view of the customer experience.
CSAT accuracy you can trust
We've analysed thousands of conversations to develop deep learning models that infer customer satisfaction with 87% accuracy and continue to improve over time with use.
The highest CSAT coverage in the game
Move away from traditional survey response rates of 5% to 100% coverage with Ai CSAT.
Loved by the world’s most innovative brands
Game-changing Ai features
Automatic predictive CSAT insights
Organise CSAT scores by line of business to truly understand customer sentiment.
Real-time reporting
Stop waiting for enough CSAT responses to react. Ai CSAT gives responses seconds after the call.
Agent performance reports
Get granular down to the agent. See how remote agents are performing as easily as agents in the office.
SMS surveys
Strengthen Ai CSAT accuracy by utilising our SMS survey feature as an additional data input.
Real-time agent assist
Assist cards instantly pop up on agents' screens with all the relevant information for certain topics—as soon as specific keywords or phrases are spoken.
Collect CSAT scores on 100% of customer calls
Dialpad’s Support gives agents one, beautiful workspace to manage every customer conversation.